Renters insurance claims made easy

Need to file an insurance claim? From guiding you through the renters insurance claim process to keeping you updated every step of the way, ResidentShield has your back when you need it most.  
Plus, your premiums won’t increase due to past claim activity. 

File a claim

How to file a renters insurance claim

1

Report the incident

Fill out the form below to start your claim.

2

Provide details

Describe what happened, upload photos, and add receipts if available. 

3

Claim review

Our team will review your claim promptly and keep you updated. 

4

Track your claim

Follow progress anytime in your RentCafe account. 

5

Resolution

If approved, payment will be sent directly to your account.

File a claim

Fill out the form to start your claim online.

File a claim

Common questions about the claims process

How does a renters insurance claim work?

You report the loss, provide details and documentation, we review and settle the claim, keeping you updated every step of the way. Read our guide on renters insurance claims to learn more about filing smoothly.

Will my premium increase if I file a claim?

With ResidentShield, your premium won’t increase because of past claims.

How long does it take to get paid?

Most payments are processed within a few business days after your claim is approved.

How can I find out more about filing a claim with ResidentShield?

Contact our customer service desk at (800) 566-1186 Monday through Friday, 7:30 a.m.–7:00 p.m. CST.

Visit our FAQ page to find out more.

Peace of mind, simplified.

From accidents to sudden damage or theft, we know filing a claim often comes at a challenging moment. ResidentShield makes renters insurance claims simple and quick, without added costs down the line. 

File a claim
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