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ResidentShield Customer Service (USA)
For billing questions, address changes, coverage options
Visit our Self Service Portal, or call 1-800-566-1186
Fax: 1-972-232-7808
Hours: 7:30 AM – 7 PM, CST  (Mon–Fri)
Email: [email protected]

If you need to file a claim or have claims questions, please visit our Claims page.

Peak Insurance Advisors, LLC (dba Yardi Insurance Services)
Location: 8616 Freeport Pkwy, Irving, TX 75063
Mailing Address: PO Box 3687, Coppell, TX 75019

Master Policy (Canada)
For policy questions
Phone: 1-844-831-3353
To report a claim, call 1-844-831-3353 to speak to a claims representative
24 hours/day.


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  • Please attach a move out statement or other backdating proof when requesting cancellation of more than 30 days in the past.

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