Did you purchase renters insurance that was not accepted by your property or ResidentShield Policy Manager? If you uploaded a renters insurance policy and it was not accepted, it was likely due to one or more of the reasons listed below.
Want an easy way to get covered and meet your lease requirement? By purchasing a ResidentShield policy, you automatically meet the renters insurance requirements set by your property manager. To enroll in a ResidentShield plan, get a quote here or call us at 1-800-566-1186.
Additional Interest/Additional Interested Party, is the person or company that will be notified if your policy becomes inactive for any reason. If you received a letter rejecting your insurance policy due to not listing Additional Interested Party, please ask your Insurance Company to list your residence property as an Additional Interested Party with the address listed as RentersAIP.com and/or:
P.O. Box 3687
Coppell, TX 75019
If you have listed an additional interest, but your policy was still rejected, it may be because your policy does not list the Additional Interest address correctly. Additional Interest is the person/company that needs to be notified if your policy becomes inactive for any reason. Please have your Insurance Company list your residence property as an Additional Interested Party with the address listed as [email protected] and/or:
P.O. Box 3687
Coppell, TX 75019
Your lease requires at least $100,000 (and in some cases $300,000) in Liability Coverage. Please make sure your policy covers the amount stipulated in your lease for Liability Coverage.
There are two amounts which need to be listed on your Evidence of Insurance: Personal Property Coverage of at least $10,000 and Personal Liability Coverage of at least $100,000. If you’ve been told your personal coverage is not listed, make sure your form lists the Personal Property Coverage.
The policy needs to list the resident(s) being covered. Check the policy document. If it is an Acord form, the individual Resident’s name must be listed — not the business name.
The policy needs to show which street address is being covered — for example, 191 Some Street Name, City, State, and Zip Code. The address may NOT list the mailing address as PO Box. Reach out to your property manager to get a street address for the property if you do not have it.
You may have submitted a payment receipt that does not include the agency name, agent contact information, or is not on official letterhead.
Every insurance policy includes a policy number. You may have submitted a payment receipt that carries an Account Number instead of a Policy Number.
Check the policy document. If it is an Acord form, the individual Resident’s name must be listed — not the business name.
A payment receipt does not list the required information, including Resident’s Name, Address, Policy Number and Dates, Liability Amount, and Additional Interested Party. Please submit a document that includes all of the required policy information.
ResidentShield doesn’t require a credit check for your renters insurance policy. Getting the protection you need is quick, simple, and stress-free.
When you purchase a policy, sometimes the Insurance Company gives you temporary documentation. This will be labeled as a “Binder”. We cannot accept temporary documentation to certify your insurance is in force. Please have your Insurance Company provide you with an EOI — Evidence of Insurance. This is usually sent to you with your policy.
When you purchase a policy, sometimes the Insurance Company gives you temporary documentation or a copy of the application. We cannot accept temporary documentation to certify your insurance is in force. Please have your Insurance Company provide you with an EOI — Evidence of Insurance. This is usually sent to you with your policy.
We cannot accept a handwritten receipt for your insurance. Please have your Insurance Company provide you with an EOI — Evidence of Insurance. This is usually sent to you with your policy.
We can accept Agency Screenprints of your policy, but the document you provided does not include your name and address or the Agency’s name and address. Please have your Insurance Company provide you with an EOI — Evidence of Insurance. This is usually sent to you with your policy.
Please have your Insurance Company provide you with an EOI – Evidence of Insurance. This is usually sent to you with your policy.
