Report a power outage

Know who to contact if your electricity is out.

Contact your local TDU

Your power is delivered by your Transmission and Distribution Utility (TDU). Report an outage directly using the numbers below.

CenterPoint Energy

(800) 332-7143

Covers: Houston metro area and surrounding areas 

Oncor

(888) 313-4747

Covers: Several areas in East, West, and North-Central Texas

Texas-New Mexico Power Company

(888) 866-7456

Covers: Parts of the Gulf Coast and areas in North-Central and West Texas

AEP – Texas Central

(866) 223-8508

Covers: Areas in South and Central Texas

AEP – Texas North

(866) 223-8508

Covers: Parts of West and North Texas

Frequently asked questions

Why do I need to contact my local TDU instead of ResidentShield Power?

ResidentShield Power manages your electricity plan and billing. Your local TDU maintains the power lines and is responsible for fixing outages. They’re the ones who can restore service when the power goes out.

How can I check the status of an outage in my area?

Most utilities have live outage maps and status updates:

What to do during a power outage?

Here’s what can help you stay safe while you wait for the power to come back:

  • Unplug sensitive electronics to avoid damage when power returns.
  • Keep your refrigerator and freezer closed to preserve food.
  • Use battery-powered lights instead of candles.
  • Stay away from downed power lines and report them immediately.

To learn more about what you can do during an outage, read our resources.

What if only my apartment has lost power?

Such outages often mean a tripped circuit breaker. Try resetting your breaker panel and check if this solves the issue.