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Resident FAQ's

Already a ResidentShield policy holder?

Need more info?
The following is a handy list of questions and answers you may have regarding some specifics of your ResidentShield Renters Insurance Plan.

While I am renting, can I cancel my liability coverage?
You cannot cancel your policy, per the terms of your lease agreement.

Who do I notify to add a roommate, change a coverage option, request billing/payment assistance, or in general, just have a policy question?
Please call our customer service desk at 1-800-566-1186 Mon – Fri between the hours of 8am – 6pm, CST.

What do I do if I have a claim?
Click the link below to complete the claims report online or call 1-800-822-2997 to speak to a claims representative 24 hours/day. Report a claim

If I have a claim, how do I prove that I own the items that have been stolen or destroyed?
Your claim adjuster will ask you to provide records and documents that substantiate ownership of the personal property. These can include but are not limited to receipts of purchase, credit card statements, owner's manuals, photographs or a video inventory of your personal property. We encourage all policyholders to store photographs or a video inventory of their personal property at an off-site location.

What if I move, what happens to my policy?
If you move to a new location within the same state, your policy remains in force. Simply provide us with the new address location.

If I have a claim will my premium go up?
No, your premium rates will not increase.

Still have questions?
Please click here for more policy-related questions, or phone us at 1-800-566-1186 to speak to a licensed insurance representative during normal business hours. Email us 24/7 by clicking here.

Customer Care
Policy Questions
1-800-566-1186 or Click here for Email Support
Need to File a Claim?
1-800-822-2997 to speak to a claims representative 24 hours/day or Report a claim
Why Renters Insurance?
Find out why you may need renters insurance.
Need help with selecting coverage limits?
Use our 'Contents Calculator'.
Existing Policyholders
Find out how to file a claim, make policy revisions, or cancel.
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