Already a ResidentShield policy holder?
Need more info?
The following is a handy list of questions and answers you may have regarding some
specifics of your ResidentShield Renters Insurance Plan.
While I am renting, can I cancel my liability coverage?
You cannot cancel your policy, per the terms of your lease agreement.
Who do I notify to add a roommate, change a coverage option, request billing/payment
assistance, or in general, just have a policy question?
Please call our customer service desk at 1-800-566-1186 Mon – Fri between the hours
of 8am – 6pm, CST.
What do I do if I have a claim?
Click the link below to complete the claims report online or call 1-800-822-2997 to speak to a claims representative 24 hours/day. Report a claim
If I have a claim, how do I prove that I own the items that have been stolen
Your claim adjuster will ask you to provide records and documents that substantiate
ownership of the personal property. These can include but are not limited to receipts
of purchase, credit card statements, owner's manuals, photographs or a video inventory
of your personal property. We encourage all policyholders to store photographs or
a video inventory of their personal property at an off-site location.
What if I move, what happens to my policy?
If you move to a new location within the same state, your policy remains in force.
Simply provide us with the new address location.
If I have a claim will my premium go up?
No, your premium rates will not increase.
Still have questions?
Please click here for more policy-related questions,
or phone us at 1-800-566-1186 to speak to a licensed insurance representative during
normal business hours. Email us 24/7 by clicking here.