ResidentShield Customer Service: 1-800-566-1186. Hours 8:30am – 6:00pm, CST (Mon – Fri). 8:30am-12:00pm, CST, Sat info@residentshield.com For billing questions, address changes, coverage options, please call Balboa Customer Care: 1-888-485-5525. Hours 8:00am – 8:00pm, CST, (Mon – Fri). To report a claim 24/7 please call Balboa Insurance Group – 1-800-323-7466.
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